Your task as research participant:

You document various aspects of the quality of the delivery in your Ipsos Mail Monitor. During the course of a project, you as the recipient of test letters will regularly check the contents of your mail box and update the status of the delivery online. This will take a maximum of five minutes for you.

As a sender of letters or parcels you will post the test mail on a designated date and place (a mailbox or service center) and notify us when you have done so.

All these tasks will be discussed with you beforehand.

  Are there any additional costs on my part?

It goes without saying that there will not be any additional costs on your part when participating in the study. On the contrary, you gain bonus points that you can exchange for gifts!

Whenever we ask you to send any research-related mail, they will either be appropriately franked in advance or we will reimburse you afterwards.

  What do I gain from participating in Ipsos‘ research?

By participating in our studies you will contribute to improoving the quality oft he postal services in your area. On top, you collect bonus points you can exchange for rewards! Click here to see some examples.

  How much time does it take to participate in a research project?

The Ipsos Mail Monitor presents you short term and long term projects that you can participate in. Since you will be collecting bonus points, long term projects are particularly interesting for you but it is up to you.
Your participation is completely voluntary and you can stop any time by simply notifying us via e-mail or telephone.

Participants generally are not legally entitled to the participation in any specific study, as participants are allocated to projects by Ipsos. A violation of the terms and conditions) conditions on part of the participant, incorrect information or multiple registration of a single participant or household can lead to the immediate dismissal of the participant from the study.

We will also terminate your participation in case of extremely sporadic or no data entry, especially if you do not respond to any of our reminder e-mails or cannot be contacted under the given e-mail address.

  What is happening with my personal information?

All your data entries will be analysed anonymously and only in connection with the specific project you are contributing to.

Since in some projects we would like to send mail to you we require your correct postal address. It is only for the specific purpose of the test mail that your address can be given to third parties connected to the mailing process like printing agencies, etc. who have all committed themselves to protecting your privacy and deleting your data after the end of the project.

Wir versichern Ihnen, dass Ihre persönlichen Daten für keinen anderen Zweck genutzt und nicht an Dritte weitergegeben werden.

We assure you that your personal details will not be used for any other purposes and will not be given to third parties not connected to the project. Ipsos is a member of the Association of German Market and Social Research Institutes (Arbeitskreis Deutscher Markt und Sozialforschungsinstitute e.V. (ADM)) and subjected to the regulations of the Federal German Data Protection Law (Bundesdatenschutzgesetzes (BDSG)) and all other data protection regulations.

For more information about data protection, please click here.

  So far, I have been participating via www.ipsos-nmm.de. What is happening now to my personal data on this portal?

All your information from the project portal www.ipsos-nmm.de are being transmitted into our new portal.

  So far, I have been participating via www.ipsos-nmm.de. What is happening now to my bonus points on this portal?

Of course all your bonus points collected on www.ipsos-nmm.de will be transmitted to the new portal and the selection of rewards remains the same.

  Why is it important that I check my mail box daily and report the date on Ipsos Mail Monitor?

We need the dates of sending and receiving the letter or parcel in order to calculate the amount of time the delivery took. This is an important measure of the quality standard to which postal services have committed themselves with regard to their clients and the National Regulating Authorities. Incorrect data falsifies the results.

  What do I do if my PC or internet is not working?

Please infom us about this so we know why we do not receive any data from you.

  Why do you need my current address?

We need your correct and complete address in order to relate the data you collected for us to delivery areas. For some projects, we also need your address to send you test mail. Any rewards selected from our gift shop will be sent to the same address unless otherwise stated.

We assure you that none of your personal details will be used for any other purposes and will not be passed on to third parties.

  Why do you need my e-mail address?

We will use your e-mail address in order to communicate with you and to send you your log in details for the Ipsos Mail Monitor. We assure you that we will not be using your e-mail address for any other purposes nor pass it on to third parties.

  Why do you need my telephone number?

Sometimes, problems arise that are easier to solve on the phone. For these rare cases we would like to be able to call you during the day. We assure you that we will not be using your phone number for any other purposes nor pass it on to third parties.

  What do I do when I am going on holiday?

Please inform us about the dates of your absence so we do not send you any test mail and wait for your data during this period. You can do this in your online portal.

  Can I still participate in MM-projects when I move places?

We will check our need for participants in your new area and invite you to participate again in our research as soon as possible. Please do not register anew but simply change your address settings in your online portal.